Customer Issue: Ms. Page’s garage door dragged heavily when moving up and down. She grew concerned about it breaking down and causing issues with her getting to work, so she contacted us.
Our Solution: Our technicians observed the issue for ourselves and disconnected the opener from the garage door in order to safely take a closer look. We opened one of the tracks to examine the garage door rollers and found that many were rusted and breaking down, hence the trouble. Our team clamped the door into place to open each track and replace the rollers.
Customer Issue: Mr. Gatz came home from work one day to find his automatic garage door barely opening and the torsion spring broken.
Our Solution: Our team locked the door and safely disconnected the broken garage door spring and removed it. After installing the new one, we adjusted its tension so that it would open and close the door as smoothly as possible. Then, some lubrication and the door went back to work, as good as new.
Opener Remote Control Failed
Customer Issue: Short in the door control.
Our Solution: We first unplugged the opener before inspecting to see if the door control on the wall was locking out the remote control. The wires connecting the opener to the wall mount were removed and the opener’s memories cleared to then reprogram the remote control.
Customer Issue: Misaligned safety sensors.
Our Solution: Our technicians suspected that the problem was something to do with the safety sensors, as these components are often the main cause of a constantly reversing door. They checked and found that the sensors were in fact misaligned, so they repositioned them and then checked that the door was able to close without any problems.
Customer Issue: Bent tracks.
Our Solution: While examining the garage door, our technician found a lot of rust and warping on both of the horizontal tracks. He then removed both hardware parts and installed new galvanized ones in their place and aligned them with the door and its rollers.
Customer Issue: Wanted a more secure opener.
Our Solution: After offering the customer several choices, he decided to go with the Liftmaster 8587 Elite Series chain-drive garage door opener that uses both the MyQ monitoring system and the Security+ 2.0 rolling code technology. We then disconnected and removed his old unit and installed his new opener in its place.